Intercom & Entry Systems
For NYC Hotels & Boutique Properties

Yes. IP-based video intercoms forward calls to the night manager's mobile phone — the guest presses the button, the night manager sees the camera and speaks with them, confirms the reservation by name or booking reference, and presses a button in the app to release the front door. This workflow works from anywhere with a data connection. For very small boutique properties without 24-hour staffing, this is often the entire after-hours entry solution.

Direct integration between intercoms and PMS platforms (like Opera, Cloudbeds, or Mews) varies by system. Basic integration is typically via webhook or API — the intercom logs entries with timestamps that can be cross-referenced with arrival data. For properties that want tighter integration, some IP intercom platforms (Verkada, BAS-IP) offer PMS connectivity. We assess your PMS during the quote and advise on what level of integration is achievable.

The standard configuration is that guests contact the front desk from their room (via in-room phone or the hotel's internal system) and the front desk buzzes in approved visitors at the lobby. Some properties prefer a direct guest-to-lobby intercom where guests can buzz in visitors themselves from their room — this is configurable but requires individual room stations or app-based access. We design the workflow during the system specification based on your operational preferences.

Yes. Each entry point gets its own door station, configured to route calls to the appropriate station or person. Lobby entry calls go to front desk; service entrance calls go to the loading dock manager or facilities phone; parking gate calls go to whoever manages parking. All entry points are on the same system, managed from one platform, with a unified log.

We install commercial-grade hardware for hotel applications — brushed stainless steel or anodized aluminum door stations rated for heavy daily use. For lobby-level installations in NYC where weather exposure is limited, we use Aiphone IX or 2N Verso series, both of which are designed for high-traffic commercial environments. For exposed outdoor entries, we use weatherproofed variants. Consumer video doorbells are not appropriate for hotel applications.