Controlled Patient Entry
For NYC Medical Offices

The door station is installed at your specific suite entry, not at the building lobby. Patients arriving at your suite press the button, which rings at your reception desk — other suites in the building aren't involved. For buildings where all medical tenants share a lobby, a multi-tenant lobby panel lets patients select the specific practice they're visiting; the call goes only to that practice's answering station.

An intercom system itself doesn't process protected health information, so it's not directly subject to HIPAA in the same way an EHR system is. However, camera placement matters: a door camera pointing into a waiting room or exam area where patient information is visible could create a risk. We position cameras to cover only the entry vestibule or corridor outside the waiting room — not the interior of the practice. Video stored on the system is treated like any other building security footage: access controlled and retained for a reasonable period.

Yes — this is the primary operational benefit of an intercom for medical practices. Reception sees the patient on the monitor or computer screen, verifies them, and presses the door release button without standing up. For high-volume practices, this eliminates the need for a staff member to physically open and close the suite door dozens of times per day.

We configure door hardware with appropriate fail modes. Exit doors are fail-safe (unlock during power loss) per NYC fire code. Suite entry doors can be configured either way depending on the practice's preference — fail-safe (unlocks on power loss) is simpler for staff, fail-secure (stays locked on power loss) is more secure but requires a mechanical key override. Battery backup in the access control and intercom panels keeps the system operational during short outages.

Yes. We schedule installation work around patient hours wherever possible — early morning, evenings, or weekends. For work that must happen during office hours (door hardware installation, for example), we sequence it so the entry is never non-functional: we complete the new installation before removing the old one, and the cut-over happens during a natural break in the appointment schedule. We coordinate timing with practice management in advance.