Intercom Systems for
NYC Retail & Boutiques

Jewelry stores typically need a video intercom with a robust electric strike or magnetic lock — not just a buzzer. The door should stay closed until a staff member actively releases it after seeing the customer on camera. Aiphone video systems with a countertop or wall-mount monitor at the service case are the most common configuration. The camera should cover the full door entry area — including blind spots where someone could stand off to the side. We design the camera angle and door station placement to eliminate sight gaps.

ADA requires that accessible entry be provided for people with disabilities. A buzzed entry door can be ADA-compliant when the intercom and door release are within reach range, the door opens with limited force when released, and there's an alternative path for those who can't use the call button (such as a direct call to staff). For retail locations with ADA concerns, we design the system to comply with reach range requirements and advise on signage. We're familiar with NYC DOB requirements for accessible entrances.

The door station camera records every person who enters — this is inherently useful for loss prevention. For retail locations with existing NVR or DVR systems, we can often integrate the door station camera as an additional channel on the existing recorder. Alternatively, IP door stations can record to a local network storage device independently. Either way, you have timestamped entry and exit footage accessible alongside your interior cameras.

Exit is always free and immediate — no buzzer required to leave. The door has a push-to-exit device on the interior side that releases the electric strike mechanically, allowing exit without any electrical involvement. Fire egress doors comply with NYC fire code regardless of access control or intercom configuration. Entry is controlled; exit is never controlled.

The service or delivery entrance gets its own door station. Drivers press the button, a call rings at the stockroom or manager's desk, staff verify the delivery and buzz them in. This keeps delivery traffic completely separate from the retail floor. For after-hours deliveries when no staff is on-site, we can configure temporary access codes that expire after a set window — the driver uses the code, which is logged with a timestamp.