Security camera repair for any brand, any vintage.
Cameras offline, recorder not recording, remote viewing broken, night vision dead. We repair analog DVR systems, modern NVRs and cloud VMS across the five boroughs and the tri-state, including systems we did not install.
Every camera problem lives somewhere in the chain.
Tap what you are seeing. We will show you where it usually breaks and how we fix it.
One or more cameras show disconnected in the recorder or VMS. Could be PoE, cable, power supply or a dead camera.
We test the switch port, the cable run and the camera, in that order, then repair the layer that failed.
Full repair guide →Live view works but the recorder is not capturing footage, or footage is cut short.
We check drive health, firmware and the recording schedule. A failed drive is usually a same-visit swap.
Full repair guide →The camera has power but shows no image, or the feed is completely black.
We confirm power, then test the camera module and terminations. The repair path depends on analog or IP.
Full repair guide →The mobile app shows offline, port forwarding broke, or the cloud account stopped working.
We check the network path, the cloud account and the app configuration, in that order.
The image softens over time, focus drifts, or the lens is dirty, scratched or fogged.
Clean, refocus or replace the lens. Usually no need to replace the whole camera.
The camera is fine in daylight but goes dark at night, or the infrared LED array has failed.
We confirm the infrared array at night, then repair it or swap the camera module.
The recorder will not boot, loses footage, overwrites too fast or shows disk errors.
Replace the drive and recover footage where the file system is intact. Same-visit on common recorders.
Cameras lose power now and then or will not boot at all.
We trace power from the switch to the camera and replace the failed switch, injector or supply.
Water is getting into the enclosure, the lens fogs up, or the camera is corroding.
Reseal, replace or re-mount the camera with proper weatherproofing.
Camera offline or will not connect
One or more cameras show disconnected in the recorder or VMS. Could be PoE, cable, power supply or a dead camera.
We test the switch port, the cable run and the camera, in that order, then repair the layer that failed.
Full repair guide →The recorder died. Is the footage gone?
Often not. Most DVR and NVR failures are the processor or power supply, not the drive. We pull the drive, read it in a lab setup, and recover the recordings where the file system is intact.
Camera lines we repair every week.
Dedicated pages for the brands with the deepest installed base across NYC commercial, residential and multi-tenant buildings.
The common choice for new small and mid-size installs. Installed-base service and migration from legacy IP cameras.
UniFi Protect repair → Axis P32 . P14 . Q6 . M30 . Camera Station
Enterprise standard. Firmware recovery, VMS reintegration, PTZ and thermal service for commercial and institutional sites.
Axis repair → Avigilon H5A . H5M . H4 . ACC . Alta
Enterprise analytics cameras and ACC. Large commercial installs and legacy ACC migrations.
Avigilon repair → Hanwha Wisenet X . Q . P series . WAVE . SSM
Formerly Samsung security. Wisenet recorders and cameras across medical, retail and mid-size commercial.
Hanwha repair → Digital Watchdog MEGApix . Blackjack . DW Spectrum
Mid-market commercial standard across NYC retail, property management and warehousing.
Digital Watchdog repair → Uniview (UNV) IPC2 . IPC3 . NVR301 . ColorHunter
Wide installed base in retail and warehousing. NVR service, ONVIF re-provisioning, legacy UNV coverage.
Uniview repair →Brand not listed? We also work on Verkada and other cloud VMS, analog DVRs from the coax era, and unbranded or discontinued cameras. Text us the model number.
You do not need the original installer.
Most camera repair calls are on systems installed by companies long gone. We work on analog DVRs from the coax era, modern NVRs, and cloud VMS platforms, including the recorders and software behind them.
What a camera repair visit looks like.
No bait-and-switch. We tell you what we are seeing at every step.
Phone triage
Which cameras, what the recorder shows, when it started. Five minutes on the phone tells us which parts to bring.
On-site diagnostic
We walk the chain: power, signal path, recorder health, remote-view network. The first 20 minutes is isolation.
Fix on the spot
Cameras, hard drives, PoE injectors and common lenses are same-visit. Specialty parts get a firm order date.
Test every path
Live view, recording, remote view on your phone and playback, for every affected camera. Written summary for your file.
Repair, or time to replace?
The honest math, on site
A dead camera on an old analog system is often cheaper to replace than repair. A failed recorder drive is a simple swap that keeps everything else running. We show you what each option costs and what you gain.
Analog to IP, without new cable
Converters let modern IP cameras run over your existing coax. We test the cable first to confirm it can carry the bandwidth, which can save you a full re-pull.
Explore camera installation →From single-family brownstones to multi-building commercial campuses, across all five boroughs and the tri-state.
Camera repair across NYC and North Jersey.
Every neighborhood in all five boroughs, plus five North Jersey cities. Tap your area.
Manhattan
And every other neighborhood in Manhattan.
Brooklyn
And every other neighborhood in Brooklyn.
Queens
And every other neighborhood in Queens.
The Bronx
And every other neighborhood in The Bronx.
Staten Island
And every other neighborhood in Staten Island.
Jersey City
And every other neighborhood in Jersey City.
Hoboken
And every other neighborhood in Hoboken.
Newark
And every other neighborhood in Newark.
Fort Lee
And every other neighborhood in Fort Lee.
Bayonne
And every other neighborhood in Bayonne.
Also serving Long Island and Westchester. Not on the map? Call us, we probably cover it.
Security camera repair FAQ.
Cameras down? Pick the fastest way to reach us.
Talk to a technician and get an honest arrival window.
SEND A PHOTO Text 646-838-2300A photo of the recorder screen or camera label speeds up the fix.
NOT URGENT Request a quoteDescribe the system and we will come back with a clear plan.