Structured cabling repair that finds the break first.
Dead jacks, a cable cut during construction, rodent damage, undocumented runs through a pre-war building, or a plant that needs Fluke certification. We find the fault with a toner and fix the specific break, not rip and replace.
Every cable problem lives somewhere in the run.
Tap what you are seeing. We will show you where it usually breaks and how we fix it.
A specific wall jack has stopped working while the rest of the office is fine.
We tone the run, locate the fault, and re-terminate or splice that point. A re-pull is the last resort.
Full repair guide →A desk connects but drops out, or links at a lower speed than the rest of the office.
We test the link end to end, then re-terminate, replace the damaged section or re-pull a run that is out of spec.
Full repair guide →A renovation crew sawed through a run, vermin got into the ceiling, or a cable was crushed.
We locate the exact break, then splice or re-pull only the damaged section and certify the run.
Full repair guide →A rack full of unlabeled cables, risers with no drawings, and nobody who knows what goes where.
We tone every cable back to the closet, label both ends and deliver a documented map.
Full repair guide →A tenant improvement or lease needs test reports, or you need proof the plant meets Cat6 or Cat6A spec.
Full Fluke DSX certification testing on every run, with PDF test reports for your file or your landlord.
Full repair guide →You need a new jack for a desk, a camera or a phone, on a plant that is already in place.
We add a jack to an existing run or pull a new cable from the closet, then terminate and certify it.
A multimode or singlemode link between closets or buildings has gone dark.
We test with an OTDR to find the fault, then fusion splice or re-terminate and test end to end.
The rack is a tangle that nobody wants to touch, usually after several past installers.
We re-dress the rack, label every cable and port, and leave you with the documentation.
An office move, floor renovation or tenant improvement means existing cabling has to be re-pulled and re-terminated.
We coordinate with your GC and electrician, pull at the right stage, then terminate and certify after the walls close.
Dead network jack
A specific wall jack has stopped working while the rest of the office is fine.
We tone the run, locate the fault, and re-terminate or splice that point. A re-pull is the last resort.
Full repair guide →One desk, or the whole floor?
One dead jack usually means a termination or a damaged section of that run. A whole floor at once usually means the closet, a riser or a fiber backbone. Either way, we tone and test before we touch anything.
Every cable plant in the building.
Cabling is not about brands. It is about doing the work right, from pre-war Cat3 phone drops to Cat6A and fiber backbones.
Still behind the walls in most older offices. Repair, re-terminate and certify, or plan the upgrade path.
Cat5e repair → Cat6 1 Gbps . 10 Gbps on short runsThe current office standard. Dead jacks, damaged runs, added drops and certification testing to spec.
Cat6 repair → Cat6A 10 Gbps . 100 m . high-power PoEFor Wi-Fi access points, cameras and new buildouts. Terminated with the right tooling and tested.
Cat6A repair → Multimode fiber OM3 . OM4 . in-building backboneCloset-to-closet and riser links. SC and LC termination, fusion splicing and OTDR testing.
Multimode fiber repair → Singlemode fiber OS2 . long runs . campus linksBuilding-to-building and long backbone runs. Splice repair after damage, tested end to end.
Singlemode fiber repair →The mix of low-voltage you find in a mature building, including pre-war phone cabling with no drawings.
Not sure what is in your walls? Text us a photo of the cable jacket.
No drawings? We map what is there.
Most cabling calls are in buildings where nobody kept records. Legacy Cat3 phone cabling behind the walls, undocumented plenum runs through pre-war buildings, and spliced older generations where no as-built drawings exist.
Need the whole building mapped? Our cable tracing and documentation service delivers floor-plan overlays, cable schedules in CSV and PDF, and as-built binders, separate from repair work.
About cable tracing and documentation →What a cabling repair visit looks like.
We test before we touch anything, and we document what we did.
Phone triage
Dead jack, damaged run, re-pull or certification testing. Site type, cable type and how many drops. Five minutes tells us what tooling to bring.
Trace and test
We tone the suspect cable, test continuity and link speed, and locate the fault to a specific point. Blind cable work wastes money.
Fix the specific break
Bad terminations and loose connections are same-visit. Full re-pulls are scheduled. Fiber work includes fusion splicing and OTDR checks.
Certify and document
Every repaired run gets a Fluke test and a PDF report, and labels get updated. You leave with a known-good plant and the paperwork.
Repair, re-pull or upgrade?
Repair the break, not the run
Most dead jacks are a bad termination at the wall plate or the patch panel, or one damaged section. We fix that point. A full re-pull is the last resort, not the first move.
Working with your GC and electrician
On a buildout we agree the cable path with the electrician, pull at the right stage, and come back after the walls close to terminate and certify.
Explore cabling installation →From a single office drop to full-building cable plants and campus fiber backbones, across all five boroughs and the tri-state.
Cabling repair across NYC and North Jersey.
From pre-war risers in every borough to offices in five North Jersey cities. Tap your area.
Manhattan
And every other neighborhood in Manhattan.
Brooklyn
And every other neighborhood in Brooklyn.
Queens
And every other neighborhood in Queens.
The Bronx
And every other neighborhood in The Bronx.
Staten Island
And every other neighborhood in Staten Island.
Jersey City
And every other neighborhood in Jersey City.
Hoboken
And every other neighborhood in Hoboken.
Newark
And every other neighborhood in Newark.
Fort Lee
And every other neighborhood in Fort Lee.
Bayonne
And every other neighborhood in Bayonne.
Also serving Long Island and Westchester. Not on the map? Call us, we probably cover it.
Structured cabling repair FAQ.
Cable problem? Pick the fastest way to reach us.
Talk to a technician and get an honest arrival window.
SEND A PHOTO Text 646-838-2300A photo of the patch panel or the dead jack speeds up the fix.
NOT URGENT Request a quoteDescribe the system and we will come back with a clear plan.