Sheet R-00 · Low-voltage repair · NYC and tri-state

Low-voltage repair for any system, no matter who installed it.

Cameras, access control, intercoms, cabling, networking and AV. One shop for all six systems, any brand, across the five boroughs and the tri-state.

Call 212-347-5400 Text us a photo Request a quote
REPAIR TRIAGE 3 quick questions
1System2Symptom3Urgency
1 · What stopped working?
Recommended next step

Primary Secondary
Read the guide

Pick a system to get the fastest way to help, plus the right diagnostic page.

Licensed and insuredNew York and New Jersey
Any brand, any installerNo paperwork or original installer needed
Same-day when it mattersPriority for true emergencies, when the schedule allows
On-site estimate up frontBefore any significant work begins
Sheet R-01 · Six systems, one shop 06
Riser diagram · every system on one call
Sheet R-02 · How a repair call works 04

No surprises, start to finish.

01

Call or text

Tell us what you are seeing. A photo of the equipment or the error screen helps us show up with the right parts.

02

An honest window

We give you a real arrival time, not a guess. True emergencies get same-day priority when the schedule allows.

03

Price before work

On-site estimate before any significant work.

04

Fixed and documented

We fix it and write down what we did, for your building or office file. No mid-visit "we found more problems" surprises.

SHEET LV-10 · Specialty services 10

Beyond the six.

Jobs that cross every system, or do not fit under one label. These are often the first call.

01 · FEATURED · SAMPLE REPORT INSIDEFIG. 1

Cable tracing and documentation

Every cable traced to its head end, pinned on your floor plan and tested. Delivered as a PDF report and an Excel workbook.

See a real sample report → 02 · SYSTEM TAKEOVER

We did not install it. We will still fix it.

Installer gone, no paperwork, no password. We identify what is there and get it working.

Take it back → 03

Video footage recovery

Recorder dead or the clip will not export. Video off, in a file anyone can play.

Get the footage → 04

System health check

A paid audit and a written report. Repairs quoted separately.

Paid audit → 05 · SOMETHING BROKE RIGHT NOW● LIVE

Same-day emergency

Door stuck, cameras down after an incident, AV dead before a meeting. Same-day when we can make it.

Emergency service → 212-347-5400
06

Preventive maintenance

Quarterly or annual visits, with a written report every time.

Maintenance → 07

Upgrade and modernization

Analog to IP, on-site to cloud. We keep what still works.

Upgrade paths → 08

Move and relocation

Every system moved to the new space. Weekend cutovers.

Plan the move → 09

Remote support

User changes, settings and software fixes, remotely when they can be.

Remote support → 10 · Elevator Systems

Cab cameras, readers and phones.

Card readers, floor lockout and emergency phone lines. Coordinated with your elevator contractor.

Elevator service →
Sheet R-03 · Why call us 06

What makes us different.

General notesApply to every repair
01

Six systems, one shop

One call, one visit, one bill. No coordinating three trades for an entrance with a camera, a reader and an intercom.

02

Repair-first mindset

We fix before we recommend replacement. New systems only when the repair math does not work.

03

Systems we did not install

Most of our calls are on gear from companies long gone. We recover admin access and fix the problem.

04

Licensed, insured, documented

Written records of what we did, ready for insurance claims, lease compliance and audit trails.

05

Same-day when it matters

Full outages, security concerns, a meeting in two hours. We are honest about what we can do when.

06

Anti-sales

No quota and no upsell. If the replacement is the right call, we tell you why.

Sheet R-04 · Brands we service 25+

Is your brand covered?

A representative sample. We service brands that shipped from the mid-'90s onward, across all six systems.

That brand is not on this list, but that rarely matters. Call 212-347-5400 or text a photo of the label to 646-838-2300.
Sheet R-05 · Frequent questions 06

Repair FAQ.

RFI log · requests for information

RFI-01Do you repair systems you did not install?

Yes. That is most of our repair work. You do not need the original installer, the paperwork, or in most cases even to know the brand. We identify what is there, source parts, and get the system working.

RFI-02What systems do you repair?

Security cameras (analog, IP, cloud VMS), access control (card, fob, cloud, legacy), intercoms (buzz-in, video, telephone-entry), structured cabling (Cat5e, Cat6, Cat6A, fiber), networking (switch, firewall, Wi-Fi, VPN) and audio-video (conference rooms, distributed audio, PA, video walls).

RFI-03How fast can you come out?

Same-day across NYC when the schedule allows. True emergencies (security concerns, full outages, meetings about to start) get priority. Call 212-347-5400 and we will give you an honest window.

RFI-04Will you try to repair first or push a new system?

Repair first. Most calls are a specific part or configuration fix, not a system-wide replacement. We quote replacement only when the repair math does not work, and we show you the trade-offs.

RFI-05What areas do you cover?

All five NYC boroughs, Northern New Jersey, Long Island, Westchester and selected jobs in Connecticut. Same-day coverage is strongest in Manhattan and Brooklyn.

RFI-06What does a typical repair visit cost?

It varies by system and complexity. We give you an on-site estimate before any significant work. No surprise invoices.

Sheet R-06 · Get it fixed

Something broken? Pick the fastest way to reach us.

FASTEST FOR OUTAGES Call 212-347-5400 Talk to a technician and get an honest arrival window. SEND A PHOTO Text 646-838-2300 A photo of the equipment, label or error screen speeds up the fix. NOT URGENT Request a visit Describe the problem and we will get back to you with a quote.
Emergency line: 917-512-1250