Something broke right now? Same-day security system repair when we can.
The front door is stuck locked, the cameras are down the morning after an incident, the whole building intercom is dead, or the boardroom will not start and the meeting is in two hours. Call now. We prioritize these calls and tell you an honest arrival window.
An access control failure leaves the building unsecured, or people locked in or out. Security and safety come first, and this is our highest priority.
Door stuck locked or open
An access control failure leaves the building unsecured, or people locked in or out. Security and safety come first, and this is our highest priority.
Whole building intercom out
Nobody can be buzzed in anywhere in the building. Deliveries stall and tenants call the super. The entrance may be stuck in a bad state.
Cameras down after an incident
Something happened and the cameras need to work for the next incident, or you need the footage from this one.
Boardroom dead before a meeting
An important meeting is close and the room will not start. We dispatch same-day when the schedule allows, often with a laptop-to-display workaround so the meeting happens.
Whole office offline
Internet, phones and cloud apps are all down and nobody can work. Priority dispatch to get operations back.
After a storm, flood or power event
Weather or a power event damaged your systems. We assess the scope, fix what is critical first, and document it for your insurer.
We come ready to fix it.
Emergency response only helps if we can fix the thing. We carry the common failure parts and the test gear to find the rest.
Lock hardware
Common electric strikes and maglocks. Where a strike needs ordering, we set up a safe manual fallback for the door.
Camera and recorder parts
Common replacement cameras, surveillance drives, PoE injectors and recorder power supplies.
Intercom parts
Common station parts, lobby panel components, transformers and release buttons. For discontinued parts, a temporary workaround.
Network gear
Common replacement switches and firewalls, patch cables, PoE injectors and media converters.
AV components
HDMI matrix cards, cables, projector lamps, mic batteries and a portable PA for emergency paging.
Diagnostic tools
Cable testers, Fluke testers, PoE meters, HDMI testers and console cables, so we can find the fault even when the part has to be ordered.
Meeting, inspection or a door that will not close?
Tell us what is broken, how many people it affects, and any deadline: a meeting time, an inspection, a building left open. That tells us how fast we need to be there, and we tell you honestly if we cannot make it.
We work on systems we did not install.
Most emergency calls are on systems we did not install. We identify what is there and get it working, without the original installer or paperwork.
Every system we respond to
Each hub below covers the problems we fix in that system.
When the part is not on the truck
We set up a workaround so critical operations continue: a manual door operation, a portable PA, a laptop straight to the display. Then we order the part and schedule the full fix.
Fix it now, or keep you running until we can.
Fixed on the visit
Common failures are resolved on the same visit with parts we carry.
Workaround, then the full fix
For specialty parts we keep critical operations going, then return with the part on a firm date.
Explore installation services →How an emergency call goes.
Four steps, from call to fixed.
Priority phone triage
What is broken, how many people it affects, and the deadline. A few minutes on the phone tells us whether we can make it.
Same-day dispatch when possible
If the schedule allows, we give you an arrival window. If we cannot make your deadline, we say so and offer alternatives.
Fix, or set up a workaround
Common failures are fixed on the visit. For specialty parts, a workaround keeps things running while the part comes.
Written summary
Before we leave, a summary of what we found and did, and a firm date for any follow-up. Photos and test results for insurance claims.
Emergency response FAQ.
Something broken? Call now.
Talk to a technician and get an honest arrival window.
SEND A PHOTOText 646-838-2300A photo of the problem helps us bring the right parts.
NOT URGENTRequest a quoteDescribe the system and we will come back with a clear plan.